Ivoclar Vivadent
  • 04-Sep-2020 to 03-Nov-2020 (AEST)
  • Customer Service
  • Auckland, AUK, NZL
  • Salary
  • Full Time

We are seeking a Customer Service Representative to join our team. Reporting to the Customer Service Manager, your proven customer service and organisational skills will be critical in providing exceptional service to our customers nationwide.  This role is full-time, working Monday-Friday 9.00am-5:30pm. We are looking for a team player who likes to be in a busy environment and has a sense of pride when helping others.

Location: Rosedale, Auckland

Your responsibilities:

  • Participate in achievement of the sales budget by processing customer orders received by telephone, email, Webshop, CRM and over the counter.
  • Follow up on customer enquiries pertaining to product, deliveries, or supply shortages.
  • Handling of customer queries relating to company product or service.
  • Processing of return authorities through to credit note onto customer accounts.
  • Outbound calls to existing customer to promote special updates/offers.
  • Creation of new customer accounts and amendments.
  • Provide support to field sales team and other departments

 To be successful for this role, you will have:

  • experience in customer service within the healthcare industry, preferably dental;
  • exceptional attention to detail; as well as accurate data entry;
  • the ability to prioritise and manage time;
  • excellent communication skills, both written and verbal;
  • ability to multi task in a fast paced, open office environment;
  • a resourceful and resilient approach to problem solving;
  • previous experience in SAP ERP & SAP CRM systems or similar software. 

Join us on our journey to shape the future of dentistry.

Ivoclar Vivadent is one of the world's leading dental companies with approximately 3500 employees globally. We love innovation and we thrive on it. We are known for our long-standing experience and high quality. We are guided by our strong values and the company culture of a sustainably operated family-owned business with a long-term vision.

Our mission is making people smile

In order to achieve this goal, we are looking for people with good ideas, courage and exceptional drive: focused minds who share our passion. We offer a multifaceted work environment which is characterized by mutual respect and close collaboration. We translate words into action and continue to evolve. Become part of our team today.

If you believe you have the necessary skills for this position, we would like to hear from you by sending your resume and covering letter addressing the key selection criteria listed above.

We look forward to receiving your online application!

Ivoclar Vivadent https://ivoclarvivadent.prevueaps.com

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Ivoclar Vivadent's Career Site is powered by the Prevue APS. For further information please call 1300 159 300 or +61-3-9088-3080 (for international callers).

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